IT SUPPORT

If you are a new customer looking to fix or upgrade your existing desktop we can help you!

Please note if you are an existing customer looking to create a support ticket, please sign in and go to My Account. From there you can create and view your support ticket/s and our support team will get back to you as soon as they can.

If you have purchased a Custom PC from us and need support we will be able to give you discounted rates on all types of repairs.

If you are interested in any of these services contact us to view our prices.

On-site Component installation

Contact us for prices
$-
  • On-Site (Within 30km of Perth CBD)
  • Confirmation that the component is compatible with your existing hardware
  • Installation of drivers
  • Light Testing on existing applications and Confirmation it is working
  • Light optimisation
  • Satisfaction knowing it was professionally installed by our technicians
  • Easy and hassle free. We come to you!
  • System Dust Physical Clean ($- extra if bundled with the Component Installation on your existing PC)
  • System Premium Physical Clean ($- extra if bundled with the Component Installation on your existing PC)
  • For CPU installation with existing motherboard is an extra $- for cleaning and applying new thermal paste
  • 24 hour Test Benchmarking
  • Optimisation for best possible performance
  • Data Migration [Needs to be off-site]

Off-site Component installation

Contact us for prices
$-
  • Pick up and Delivery included (Within 30km of Perth CBD)
  • Confirmation that the component is compatible with your existing hardware
  • Installation of drivers
  • 24 hour Test and Benchmarking to confirm everything is working to peak efficiency
  • Optimisation for the best possible performance
  • Satisfaction knowing it was professionally installed by our technicians
  • Easy and hassle free. We come to you!
  • System Physical Clean ($- extra if bundled with the Component Installation on your existing PC)
  • System Premium Physical Clean ($- extra if bundled with the Component Installation on your existing PC)
  • For CPU installation with existing motherboard is an extra $- for cleaning and applying new thermal paste
  • Data Migration (If you purchase a new Hard Drive (HDD) or Solid State Drive (SSD) and need your data transferred please see our Data Migration section. You will receive a –% discount on data migration! [$- Minimum + $- per 1TB (Instead of $- per 1 TB)]

Virus/Malware Removal

Contact us for prices
$-
  • Please note that some viruses and malware cannot be removed as they have become embedded in your system files, if this is the case you may need a Fresh Windows Reinstall. If you have purchased virus removal and this is the case, we can offer a Fresh Windows Reinstall at -% off!
  • Pick up and Delivery included (Within 30km of Perth CBD)
  •  Diagnosis and Removal of existing Viruses and Malware
  • Satisfaction knowing it was professionally removed by our technicians
  • Easy and hassle free. We come to you!
  • If we cannot remove it and you require a Fresh Windows Reinstall it will be –% off!
  • Free Installation of Bitdefender and Malware Bytes (Discount for Premium versions)
  • System Dust Physical Clean ($- extra if bundled with Virus/Malware Removal)
  •  System Premium Physical Clean ($- extra if bundled with Virus/Malware Removal)

Fresh Reinstall of OS

Contact us for prices
$-
  • Pick up and Delivery included (Within 30km of Perth CBD)
  • Confirmation that the component is compatible with your existing hardware
  • Installation of drivers
  • 24 hour Test and Benchmarking to confirm everything is working to peak efficiency
  • Optimisation for the best possible performance
  • Satisfaction knowing it was professionally installed by our technicians
  • Easy and hassle free. We come to you!
  • System Dust Physical Clean ($- extra if bundled with the Component Installation on your existing PC)
  • System Premium Physical Clean ($- extra if bundled with the Component Installation on your existing PC)
  • Software purchased separately

Data Migration

Contact us for prices
$-/1 TB
  • Minimum charge is $-
  • If you purchased a new Hard Disk Drive (HDD) or Solid State Drive (SSD) we can move your data from your existing storage device.
  • Pick up and Delivery included (Within 30km of Perth CBD)
  • If you purchase a new HDD or SSD that has more storage capacity this means we can copy over your OS too!
  • If it doesn’t have more capacity (usually the case with SSDs) you may not be able to move over your OS and all your files. Contact us and we can advise you.
  • 24 hour Test and Benchmarking to confirm everything is working to peak efficiency
  • Satisfaction knowing it was done professionally by our technicians
  • Easy and hassle free. We come to you!
  • Component Installation not included. If you require this service we can bundle it so it becomes $- (1TB Included) + $- per additional 1TB).

On-Site Physical Dust Clean

Contact us for prices
$-
  • On-Site (Within 30km of Perth CBD)
  • Air Cleaned
  • Components Individually cleaned from Dust
  • Case Cleaned and if there is a Case Window it will be cleaned
  • All components handled with extreme care
  • Satisfaction knowing it was professionally cleaned by our technicians
  • Easy and hassle free. We come to you!
  •  CPU Cooler only lightly air cleaned
  •  Thermal Paste reapplication not included [See Premium Clean]
  • CPU Cooler individually wiped down and completely cleaned free of any dust

On-Site Premium Physical Clean

Contact us for prices
$-
  • On-Site (Within 30km of Perth CBD)
  • Air Cleaned
  • Hand Cleaned
  • Components Individually cleaned from Dust
  • Case Cleaned and if there is a Case Window it will be cleaned
  • All components handled with extreme care
  • Satisfaction knowing it was professionally and delicately hand cleaned by our technicians
  • Easy and hassle free. We come to you!
  • CPU Cooler completely cleaned
  •  Thermal Paste reapplication

What are you waiting for?

Click below to view our range of products and components that we have available for purchase.

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