IT SUPPORT PRICES
If you are a new customer looking to fix or upgrade your existing desktop we can help you!
Please note if you are an existing customer looking to create a support ticket, please sign in and go to My Account. From there you can create and view your support ticket/s and our support team will get back to you as soon as they can.
If you have purchased a Custom PC from us and need support we will be able to give you discounted rates on all types of repairs.
On-site Component installation
$35
- On-Site (Within 30km of Perth CBD)
- Confirmation that the component is compatible with your existing hardware
- Installation of drivers
- Light Testing on existing applications and Confirmation it is working
- Light optimisation
- Satisfaction knowing it was professionally installed by our technicians
- Easy and hassle free. We come to you!
- System Dust Physical Clean ($25 extra if bundled with the Component Installation on your existing PC)
- System Premium Physical Clean ($40 extra if bundled with the Component Installation on your existing PC)
- For CPU installation with existing motherboard is an extra $15 for cleaning and applying new thermal paste
- 24 hour Test Benchmarking
- Optimisation for best possible performance
- Data Migration [Needs to be off-site]
Off-site Component installation
$75
- Pick up and Delivery included (Within 30km of Perth CBD)
- Confirmation that the component is compatible with your existing hardware
- Installation of drivers
- 24 hour Test and Benchmarking to confirm everything is working to peak efficiency
- Optimisation for the best possible performance
- Satisfaction knowing it was professionally installed by our technicians
- Easy and hassle free. We come to you!
- System Physical Clean ($25 extra if bundled with the Component Installation on your existing PC)
- System Premium Physical Clean ($40 extra if bundled with the Component Installation on your existing PC)
- For CPU installation with existing motherboard is an extra $15 for cleaning and applying new thermal paste
- Data Migration (If you purchase a new Hard Drive (HDD) or Solid State Drive (SSD) and need your data transferred please see our Data Migration section. You will receive a 25% discount on data migration! [$99 Minimum + $30 per 1TB (Instead of $40 per 1 TB)]
Virus/Malware Removal
$95
- Please note that some viruses and malware cannot be removed as they have become embedded in your system files, if this is the case you may need a Fresh Windows Reinstall. If you have purchased virus removal and this is the case, we can offer a Fresh Windows Reinstall at 50% off!
- Pick up and Delivery included (Within 30km of Perth CBD)
- Diagnosis and Removal of existing Viruses and Malware
- Satisfaction knowing it was professionally removed by our technicians
- Easy and hassle free. We come to you!
- If we cannot remove it and you require a Fresh Windows Reinstall it will be 50% off!
- Free Installation of Bitdefender and Malware Bytes (Discount for Premium versions)
- System Dust Physical Clean ($25 extra if bundled with Virus/Malware Removal)
- System Premium Physical Clean ($40 extra if bundled with Virus/Malware Removal)
Fresh Reinstall of OS
$65
- Pick up and Delivery included (Within 30km of Perth CBD)
- Confirmation that the component is compatible with your existing hardware
- Installation of drivers
- 24 hour Test and Benchmarking to confirm everything is working to peak efficiency
- Optimisation for the best possible performance
- Satisfaction knowing it was professionally installed by our technicians
- Easy and hassle free. We come to you!
- System Dust Physical Clean ($25 extra if bundled with the Component Installation on your existing PC)
- System Premium Physical Clean ($40 extra if bundled with the Component Installation on your existing PC)
- Software purchased separately
Data Migration
$40/1 TB
- Minimum charge is $40
- If you purchased a new Hard Disk Drive (HDD) or Solid State Drive (SSD) we can move your data from your existing storage device.
- Pick up and Delivery included (Within 30km of Perth CBD)
- If you purchase a new HDD or SSD that has more storage capacity this means we can copy over your OS too!
- If it doesn’t have more capacity (usually the case with SSDs) you may not be able to move over your OS and all your files. Contact us and we can advise you.
- 24 hour Test and Benchmarking to confirm everything is working to peak efficiency
- Satisfaction knowing it was done professionally by our technicians
- Easy and hassle free. We come to you!
- Component Installation not included. If you require this service we can bundle it so it becomes $99 (1TB Included) + $30 per additional 1TB).
On-Site Physical Dust Clean
$50
- On-Site (Within 30km of Perth CBD)
- Air Cleaned
- Components Individually cleaned from Dust
- Case Cleaned and if there is a Case Window it will be cleaned
- All components handled with extreme care
- Satisfaction knowing it was professionally cleaned by our technicians
- Easy and hassle free. We come to you!
- CPU Cooler only lightly air cleaned
- Thermal Paste reapplication not included [See Premium Clean]
- CPU Cooler individually wiped down and completely cleaned free of any dust
On-Site Premium Physical Clean
$65
- On-Site (Within 30km of Perth CBD)
- Air Cleaned
- Hand Cleaned
- Components Individually cleaned from Dust
- Case Cleaned and if there is a Case Window it will be cleaned
- All components handled with extreme care
- Satisfaction knowing it was professionally and delicately hand cleaned by our technicians
- Easy and hassle free. We come to you!
- CPU Cooler completely cleaned
- Thermal Paste reapplication
What are you waiting for?
Click below to view our range of products and components that we have available for purchase.