IT SUPPORT PRICES

If you are a new customer looking to fix or upgrade your existing desktop we can help you!

Please note if you are an existing customer looking to create a support ticket, please sign in and go to My Account. From there you can create and view your support ticket/s and our support team will get back to you as soon as they can.

If you have purchased a Custom PC from us and need support we will be able to give you discounted rates on all types of repairs.

On-site Component installation

$35
  • On-Site (Within 30km of Perth CBD)
  • Confirmation that the component is compatible with your existing hardware
  • Installation of drivers
  • Light Testing on existing applications and Confirmation it is working
  • Light optimisation
  • Satisfaction knowing it was professionally installed by our technicians
  • Easy and hassle free. We come to you!
  • System Dust Physical Clean ($25 extra if bundled with the Component Installation on your existing PC)
  • System Premium Physical Clean ($40 extra if bundled with the Component Installation on your existing PC)
  • For CPU installation with existing motherboard is an extra $15 for cleaning and applying new thermal paste
  • 24 hour Test Benchmarking
  • Optimisation for best possible performance
  • Data Migration [Needs to be off-site]

Off-site Component installation

$75
  • Pick up and Delivery included (Within 30km of Perth CBD)
  • Confirmation that the component is compatible with your existing hardware
  • Installation of drivers
  • 24 hour Test and Benchmarking to confirm everything is working to peak efficiency
  • Optimisation for the best possible performance
  • Satisfaction knowing it was professionally installed by our technicians
  • Easy and hassle free. We come to you!
  • System Physical Clean ($25 extra if bundled with the Component Installation on your existing PC)
  • System Premium Physical Clean ($40 extra if bundled with the Component Installation on your existing PC)
  • For CPU installation with existing motherboard is an extra $15 for cleaning and applying new thermal paste
  • Data Migration (If you purchase a new Hard Drive (HDD) or Solid State Drive (SSD) and need your data transferred please see our Data Migration section. You will receive a 25% discount on data migration! [$99 Minimum + $30 per 1TB (Instead of $40 per 1 TB)]

Virus/Malware Removal

$95
  • Please note that some viruses and malware cannot be removed as they have become embedded in your system files, if this is the case you may need a Fresh Windows Reinstall. If you have purchased virus removal and this is the case, we can offer a Fresh Windows Reinstall at 50% off!
  • Pick up and Delivery included (Within 30km of Perth CBD)
  •  Diagnosis and Removal of existing Viruses and Malware
  • Satisfaction knowing it was professionally removed by our technicians
  • Easy and hassle free. We come to you!
  • If we cannot remove it and you require a Fresh Windows Reinstall it will be 50% off!
  • Free Installation of Bitdefender and Malware Bytes (Discount for Premium versions)
  • System Dust Physical Clean ($25 extra if bundled with Virus/Malware Removal)
  •  System Premium Physical Clean ($40 extra if bundled with Virus/Malware Removal)

Fresh Reinstall of OS

$65
  • Pick up and Delivery included (Within 30km of Perth CBD)
  • Confirmation that the component is compatible with your existing hardware
  • Installation of drivers
  • 24 hour Test and Benchmarking to confirm everything is working to peak efficiency
  • Optimisation for the best possible performance
  • Satisfaction knowing it was professionally installed by our technicians
  • Easy and hassle free. We come to you!
  • System Dust Physical Clean ($25 extra if bundled with the Component Installation on your existing PC)
  • System Premium Physical Clean ($40 extra if bundled with the Component Installation on your existing PC)
  • Software purchased separately

Data Migration

$40/1 TB
  • Minimum charge is $40
  • If you purchased a new Hard Disk Drive (HDD) or Solid State Drive (SSD) we can move your data from your existing storage device.
  • Pick up and Delivery included (Within 30km of Perth CBD)
  • If you purchase a new HDD or SSD that has more storage capacity this means we can copy over your OS too!
  • If it doesn’t have more capacity (usually the case with SSDs) you may not be able to move over your OS and all your files. Contact us and we can advise you.
  • 24 hour Test and Benchmarking to confirm everything is working to peak efficiency
  • Satisfaction knowing it was done professionally by our technicians
  • Easy and hassle free. We come to you!
  • Component Installation not included. If you require this service we can bundle it so it becomes $99 (1TB Included) + $30 per additional 1TB).

On-Site Physical Dust Clean

$50
  • On-Site (Within 30km of Perth CBD)
  • Air Cleaned
  • Components Individually cleaned from Dust
  • Case Cleaned and if there is a Case Window it will be cleaned
  • All components handled with extreme care
  • Satisfaction knowing it was professionally cleaned by our technicians
  • Easy and hassle free. We come to you!
  •  CPU Cooler only lightly air cleaned
  •  Thermal Paste reapplication not included [See Premium Clean]
  • CPU Cooler individually wiped down and completely cleaned free of any dust

On-Site Premium Physical Clean

$65
  • On-Site (Within 30km of Perth CBD)
  • Air Cleaned
  • Hand Cleaned
  • Components Individually cleaned from Dust
  • Case Cleaned and if there is a Case Window it will be cleaned
  • All components handled with extreme care
  • Satisfaction knowing it was professionally and delicately hand cleaned by our technicians
  • Easy and hassle free. We come to you!
  • CPU Cooler completely cleaned
  •  Thermal Paste reapplication

What are you waiting for?

Click below to view our range of products and components that we have available for purchase.

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